At Wexel Property, we are committed to delivering a high standard of service. However, if something goes wrong, we want to hear from you so we can put it right.
Complaints should be submitted in writing via email to:
admin@wexelpm.co.uk
We will acknowledge receipt of your complaint within 3 working days.
Your complaint will be reviewed by a member of our team. We may contact you for further information if required.
We aim to provide a full response within 10 working days. If more time is required, we will keep you informed.
If you are not satisfied with our response, you may request a further review. Details of any independent redress scheme will be provided upon request.
All complaints are recorded and reviewed to help improve our services.