Clear communication. Full transparency. Proactive and accountable management.
Wexel is the modern alternative to outdated managing agents — built around our clients' needs.
No contractor commission, utility renewal fees, insurance renewal fees, Section 20 fees or Sales/Management pack fees. Ever.
8-Hour response commitment.
We acknowledge every maintenance report within 8 working hours — guaranteed, and tracked.
Visibility where it matters.
Quarterly site reports with full expenditure visibility and a customer portal, as standard.
A DIFFERENT KIND OF MANAGING AGENT
Prioritising clarity, competence and trust.
We believe managing agents should make life easier for directors — not harder.
Wexel replaces outdated practices with clear communication, transparency and accountable management. Delivered as standard through:
✓Response time guarantees
✓No utility or insurance renewal fees
✓No contractor commission
✓Published processes, in plain language
✓Quarterly site visits and expenditure reports
✓A customer portal - built by us, from the ground up. In order to track issues, service charge balances and property information
✓Proactive communication, without the chasing
A response commitment.
We acknowledge every maintenance report within 8 working hours and action within 16 working hours. We track this rigorously and report it to directors every quarter. Miss it, and we discount the following month's fee. No incumbent we're aware of offers this.
8hAcknowledgement guarantee
16hAction guarantee
FeeDiscounted if we miss it
TRANSPARENCY
Structured. Responsive. Accountable.
Transparent management starts with better processes and systems. That's why our processes are published, our response times guaranteed, and our software built from the ground up for our exclusive use — giving you clear operational oversight, with live issue tracking and quarterly expenditure reports.
8h
Maximum time of 8 working hours to acknowledge any maintenance report — contractually committed, every time.
16h
Maximum time of 16 working hours to log and action issues, with updates available in real-time on our portal.
£0
Charged in contractor commission, utility or insurance renewal fee's.
1
Integrated management platform, built exclusively for Wexel — no generic off-the-shelf software.
PROACTIVE & ACCOUNTABLE
See clearly. Decide confidently.
Every issue and maintenance job is logged and tracked on our portal the moment it's raised, alongside our processes we publish openly - giving customers around-the-clock oversight of everything happening at their development, without having to ask.
Our customer portal provides:
✓Live issue tracking
✓Quarterly site reports with line-by-line expenditure visibility
✓Service charge balances, statements and due dates
✓A single, always up-to-date record of your property
✓Interactive site plans showing every asset and maintenance activity, down to the individual smoke detector
How Wexel manages your development — from onboarding through to day-to-day operation.
At Wexel, our management process is published, structured and consistent. By providing clear operational visability, our customers always know what to expect, when to expect it, and who is responsible.
1
Initial Engagement
Discovery & Site Assessment
We begin with a no-obligation conversation to understand your development, your current frustrations, and your goals. We will review your existing service charge accounts, contracts and documentation — and give you an honest assessment of what we can offer.
2
Transition
Structured Handover
We manage the transition from your existing managing agent — including novation of contracts, transfer of float funds, collection of keys and access codes, and notification to residents. From top to bottom, we create an asset list to track cyclical maintenance and testing, so that every aspect of the property is monitored and managed. Our target handover period is 6–8 weeks, with a dedicated lead overseeing every step.
3
Onboarding
Resident & Director Introductions
We introduce ourselves to all residents in writing, provide access to our resident portal, and hold a directors' onboarding meeting. We explain our systems, responsibilities and how to raise issues, in plain language — so everyone is aligned from day one.
4
Ongoing Management
Day-to-Day Operations
Clear communication is one of our core values, so we make it easy to reach us — by phone, email, text, or online form. Our management platform handles everything from maintenance requests and contractor management to service charge administration, with every issue logged, tracked, and actioned. Customers can follow progress in real time, and directors receive proactive updates directly from their dedicated manager — no chasing required.
For general enquiries, we respond within 2 working days.
5
Maintenance
Maintenance Issues
As soon as a maintenance issue is logged and details are received, it is available to monitor on the customer portal. Quote requests are then promptly sent to our contractors, typically a minimum of two quotes are obtained before proceeding with any works. Consultation and director approval are subsequently sought as required before proceeding with any works.
A notification of works is sent to residents to reduce disruption and, on completion of an issue, the affected parties are contacted directly to confirm resolution. The contractor is then paid within 5 working days of signing off the work.
For maintenance issues, we respond within 8 working hours.
6
Emergencies
Emergency Issues
In the event of an emergency, our priority is the safety and security of all residents. We will instruct and notify the emergency services and contractors on an urgent basis, as required. As soon as it is practicable, residents, leaseholders, and directors will be notified and updated as required.
We reserve the right to incur expenditure in an emergency to make an area safe. Any further expenditure for non-urgent works will be procured and will be subject to director authorisation, as required
7
Reporting
Site Visits & Expenditure Reports
Frequent site visits (often monthly or quarterly, as agreed with Directors), your Wexel manager conducts a formal site inspection and produces a written report covering condition notes, actions arising, expenditure to date, and upcoming planned works. Distributed on our platform within 5 working days.
8
Annual Cycle
Budgeting, AGMs & Year-End
We prepare the annual service charge budget, support your AGM and liaise with your accountants at year-end. Draft budgets are issued to directors no later than 8 weeks before the service charge year begins — giving sufficient time for review and consultation.
Pricing
Pricing Process
Our management fee is, at most, increased annually by the RPI for the budget year.
We do not charge or take commission for:
Contractor invoices
Insurance renewal
Utility renewal
Section 20/Major works n
Sales or Management packs
Site visits
Annual General Meeting (AGM) attendance
Contractor database/vetting
Use of the customer portal
Markup on external services such as certified accountants and legal advice
Last updated: January 2025 · Wexel Property Management
Wexel Property Management is committed to providing a high standard of service. We recognise that things can go wrong, and that clients may sometimes be dissatisfied. This procedure sets out how we handle complaints.
Step 1 — Raise Your Concern Informally
In the first instance, raise your concern directly with your property manager by telephone or email. Many issues can be resolved quickly at this stage. We aim to acknowledge informal complaints within two working days and resolve them within ten working days.
Step 2 — Formal Written Complaint
If your concern is not resolved informally, submit a formal written complaint to: hello@wexelpm.co.uk. Please include your name and property address, a clear description of your complaint, any relevant dates and correspondence, and the outcome you are seeking.
We will acknowledge receipt within three working days and issue a full written response within 15 working days.
Step 3 — Internal Escalation
If you remain dissatisfied following our formal response, you may request that your complaint be reviewed by a senior member of the Wexel management team. This review will be completed within 15 working days of your escalation request.
Step 4 — External Redress
If you remain dissatisfied after exhausting our internal procedure, you may refer your complaint to The Property Ombudsman (TPO), of which Wexel Property Management is a member. The TPO provides a free, independent and impartial service: www.tpos.co.uk
LEGAL
Terms of Use
Last updated: January 2025 · Wexel Property Management
These terms govern your use of the Wexel Property Management website. By accessing or using this site, you agree to be bound by these terms.
Use of This Website
This website is provided for informational purposes only. The content gives a general overview of Wexel Property Management's services and does not constitute legal, financial or professional advice. You should seek independent advice before acting on any information contained on this site.
Intellectual Property
All content on this website — including text, graphics, logos and images — is the property of Wexel Property Management and is protected by applicable intellectual property laws. You may not reproduce, distribute or otherwise use any content without prior written permission.
Accuracy of Information
We endeavour to ensure all content is accurate and up to date. However, we make no warranties as to the accuracy, completeness or fitness for any particular purpose of the information provided. We reserve the right to update or amend content at any time without notice.
Limitation of Liability
To the fullest extent permitted by law, Wexel Property Management shall not be liable for any loss or damage arising from your use of this website or reliance on its content.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For queries regarding these terms: hello@wexelpm.co.uk
LEGAL
Privacy Policy
Last updated: January 2025 · Wexel Property Management
Wexel Property Management is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
We may collect: name and contact details; property address and tenure information; correspondence and enquiry records; and financial information required for service charge administration.
How We Use Your Data
We process your personal data to respond to enquiries and provide our services; to administer service charges and comply with our contractual obligations; to fulfil our legal obligations as a managing agent; and to communicate with residents and directors regarding the management of their development.
Legal Basis for Processing
We process your personal data on the basis of contract performance, legal obligation, and our legitimate interests in providing property management services.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected. Service charge records are typically retained for a minimum of six years.
Your Rights
Under UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability. Contact: hello@wexelpm.co.uk
Complaints
If you have concerns about how we handle your data, contact the Information Commissioner's Office: ico.org.uk
LEGAL
Code of Conduct
Last updated: January 2025 · Wexel Property Management
Wexel Property Management is committed to operating ethically, transparently and in the best interests of the clients we serve.
Transparency
We will be open and honest in all our communications with clients. We will not charge fees or commissions that have not been disclosed in advance. Our fee structure, processes and contractual terms are always clearly set out and available on request.
No Undisclosed Commissions
Wexel does not accept commissions, referral fees or other benefits from contractors or suppliers. We appoint contractors on the basis of quality, reliability and value — not financial incentive.
Conflicts of Interest
We will identify and disclose any actual or potential conflicts of interest to our clients promptly. Where a conflict cannot be managed appropriately, we will decline to act.
Client Funds
Service charge funds are held in separate, designated client accounts and are not commingled with our own funds. We maintain accurate records and provide regular financial reporting as standard.
Regulatory Compliance
We comply with all applicable legislation governing residential property management in England and Wales, including the Landlord and Tenant Act 1985, the Commonhold and Leasehold Reform Act 2002, and applicable RICS standards. We are members of The Property Ombudsman redress scheme.
Contact
To raise a concern about our conduct: hello@wexelpm.co.uk — or refer to our Complaints Procedure.
GET IN TOUCH
Book A Conversation
Tell us a little about your development and we'll be in touch within two working days. If you'd prefer, you can call us on 01242 898400 or email us at hello@wexelpm.co.uk
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Enquiry Sent
Thank you for getting in touch. A member of the Wexel team will respond within two working days.
