Use this form to log a maintenance issue or concern at your development. We'll acknowledge receipt within 8 working hours.
Immediate risk to life or major flood — call:
For urgent, non-emergencies, call:
All fields marked * are required. For emergencies involving risk to life, call 999.
Thank you for letting us know. We've received your report and will be in touch within two working days.
Last updated: January 2025 · Wexel Property Management
Wexel Property Management is committed to providing a high standard of service. We recognise that things can go wrong, and that clients may sometimes be dissatisfied. This procedure sets out how we handle complaints.
In the first instance, raise your concern directly with your property manager by telephone or email. Many issues can be resolved quickly at this stage. We aim to acknowledge informal complaints within two working days and resolve them within ten working days.
If your concern is not resolved informally, submit a formal written complaint to: admin@wexelpm.co.uk. Please include your name and property address, a clear description of your complaint, any relevant dates and correspondence, and the outcome you are seeking.
We will acknowledge receipt within three working days and issue a full written response within 15 working days.
If you remain dissatisfied following our formal response, you may request that your complaint be reviewed by a senior member of the Wexel management team. This review will be completed within 15 working days of your escalation request.
If you remain dissatisfied after exhausting our internal procedure, you may refer your complaint to The Property Ombudsman (TPO), of which Wexel Property Management is a member. The TPO provides a free, independent and impartial service: www.tpos.co.uk
Last updated: January 2025 · Wexel Property Management
These terms govern your use of the Wexel Property Management website. By accessing or using this site, you agree to be bound by these terms.
This website is provided for informational purposes only. The content gives a general overview of Wexel Property Management's services and does not constitute legal, financial or professional advice. You should seek independent advice before acting on any information contained on this site.
All content on this website — including text, graphics, logos and images — is the property of Wexel Property Management and is protected by applicable intellectual property laws. You may not reproduce, distribute or otherwise use any content without prior written permission.
We endeavour to ensure all content is accurate and up to date. However, we make no warranties as to the accuracy, completeness or fitness for any particular purpose of the information provided. We reserve the right to update or amend content at any time without notice.
To the fullest extent permitted by law, Wexel Property Management shall not be liable for any loss or damage arising from your use of this website or reliance on its content.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For queries regarding these terms: hello@wexelpm.co.uk
Last updated: January 2025 · Wexel Property Management
Wexel Property Management is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect: name and contact details; property address and tenure information; correspondence and enquiry records; and financial information required for service charge administration.
We process your personal data to respond to enquiries and provide our services; to administer service charges and comply with our contractual obligations; to fulfil our legal obligations as a managing agent; and to communicate with residents and directors regarding the management of their development.
We process your personal data on the basis of contract performance, legal obligation, and our legitimate interests in providing property management services.
We retain personal data for as long as necessary to fulfil the purposes for which it was collected. Service charge records are typically retained for a minimum of six years.
Under UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability. Contact: hello@wexelpm.co.uk
If you have concerns about how we handle your data, contact the Information Commissioner's Office: ico.org.uk
Last updated: January 2025 · Wexel Property Management
Wexel Property Management is committed to operating ethically, transparently and in the best interests of the clients we serve.
We will be open and honest in all our communications with clients. We will not charge fees or commissions that have not been disclosed in advance. Our fee structure, processes and contractual terms are always clearly set out and available on request.
Wexel does not accept commissions, referral fees or other benefits from contractors or suppliers. We appoint contractors on the basis of quality, reliability and value — not financial incentive.
We will identify and disclose any actual or potential conflicts of interest to our clients promptly. Where a conflict cannot be managed appropriately, we will decline to act.
Service charge funds are held in separate, designated client accounts and are not commingled with our own funds. We maintain accurate records and provide regular financial reporting as standard.
We comply with all applicable legislation governing residential property management in England and Wales, including the Landlord and Tenant Act 1985, the Commonhold and Leasehold Reform Act 2002, and applicable RICS standards. We are members of The Property Ombudsman redress scheme.
To raise a concern about our conduct: hello@wexelpm.co.uk — or refer to our Complaints Procedure.
Tell us a little about your development and we'll be in touch within two working days. If you'd prefer, you can call us on 01242 898400 or email us at hello@wexelpm.co.uk
Thank you for getting in touch. A member of the Wexel team will respond within two working days.
